Shipping policy
Delivery times
- UK: 1 to 3 working days (Royal Mail 48), or 1 to 2 working days with Royal Mail 24.
- EU and international: usually 5 to 10 working days, plus customs clearance. All our orders ship from the UK, so every international parcel goes through customs on its way to you. Customs times are set by the destination country and are outside our control, so we can't predict how long this step will take.
- Orders are normally dispatched within 1 working day. Delivery times are estimates from the carrier and are not guaranteed.
Shipping rates
- UK: free on orders over £30. Otherwise Royal Mail 48 is £4.00 and Royal Mail 24 is £5.99.
- EU: free on orders over €40. Otherwise €10.
- Your shipping cost and delivery estimate are shown at checkout before you pay.
Customs, duties and taxes for EU orders
- For orders up to €150 we use the Import One-Stop Shop (IOSS). VAT and any duties are collected at checkout, so there is nothing extra to pay when your parcel arrives.
- IOSS helps parcels clear customs faster, but customs checks are outside our control and can sometimes cause delays.
- Orders over €150 are not eligible for IOSS and may be charged VAT, duties or handling fees on arrival. These are the responsibility of the recipient.
Tracking your order
- Once your order is dispatched you will receive a shipping confirmation email with a tracking number. International tracking may not update while your parcel is in customs. This is normal.
Returns and damaged items
Please see our returns policy. If your order arrives damaged, email us at hello@apokra.com with your order number and a photo and we will put it right.
Any questions about your delivery? Contact us at hello@apokra.com.
