Informativa sulle spedizioni

Introduction

At APOKRA, we are committed to ensuring a straightforward and satisfying shopping experience for our customers across Europe and the United Kingdom. Our shipping policy, designed with transparency and convenience in mind, utilizes the Import One-Stop Shop (IOSS) for applicable EU shipments and takes into account the specifics of shipping to the UK post-Brexit.

Shipping Rates

We offer set shipping rates that are determined based on the location from which the item is shipped, not by the item's weight or dimensions. This ensures a simple and predictable pricing structure for our customers.
Shipping costs are fixed and will be clearly communicated at the checkout before you finalize your purchase.

EU Shipments Using IOSS

For our customers within the EU, we leverage the Import One-Stop Shop (IOSS) for orders valued at up to €150. This system allows us to collect VAT at the point of sale and remit it directly to the relevant tax authorities, ensuring that there are no additional VAT charges or handling fees for you upon delivery.
Goods shipped under the IOSS benefit from expedited customs clearance, potentially reducing the waiting time for your order.
Your shipping confirmation will include details of the VAT collected and our IOSS registration number.
Please note that orders over €150 are not eligible for IOSS and may incur VAT and customs duties upon arrival, which are the responsibility of the recipient.

UK Shipments

Following Brexit, shipments to the UK are considered international and subject to customs and import VAT.
VAT is collected at the point of sale for orders below £135, and all applicable taxes are included in the final price at checkout. This process ensures a smooth delivery with no additional charges upon the item's arrival.
Orders over £135 might be subject to import VAT and customs duties when entering the UK, with these charges being the recipient's responsibility. Such orders will be processed through standard customs procedures.

Tracking Your Order

After your order is dispatched, you will receive a shipping confirmation email that includes a tracking number. This number allows you to monitor the progress of your shipment via our website or the courier's tracking service.

Customs, Duties, and Taxes

For orders below the respective value thresholds for the EU and UK, all customs fees, import duties, and taxes are included at checkout, ensuring that your delivery is free from unexpected costs.
We are committed to following all customs regulations and facilitating a hassle-free delivery process for our customers in Europe and the UK.

For any questions or further information, please do not hesitate to contact our customer service team. We are here to assist you in making your shopping experience as enjoyable and straightforward as possible.

Refunds, returns, and exchanges

Please see link for our return policy: returns policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@apokra.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@apokra.com.